1.1 This European Union General Data Protection Regulation Compliance Policy (“the GDPR Compliance Policy”) applies to a user (referred to hereafter as “you” or “your”) of the following website https://www.samuraibi.com.au (“the Website”) which is served by samurAI BI Pty Ltd ABN 63 649 661 898 (referred to hereafter as “samurAI BI”, “we”, “us” or “our”), an Australian immigration service provider.
1.2 We are a data controller and processer for the purposes of the GDPR and by your consenting to the GDPR Compliance Policy, you consent to us processing your personal information in accordance with this GDPR Compliance Policy. In providing services to you, we may make use of a number of automated processes using your personal information and your activity on the Website, as tracked by the Website, our work stations or other devices, in order to provide more tailored and relevant services to you.
1.3 We recognise that your privacy is important and that you have a right to control your personal information. The GDPR Compliance Policy governs any personal information that you might disclose to us while using the Website.
1.4 We may need to update the GDPR Compliance Policy from time to time to reflect our current privacy practices and/or changes in the law. The updated Policy will also be available on the Website.
2 Collecting, holding, using and disclosing of personal information
2.1 The Website and its owners may collect personal information through the Website. The type and amount of personal information we collect depends the nature of our engagement with you and whether you elect to give us any information about yourself by using our ‘contact us’ form, completing our online questionnaires, subscribing to our news updates or other online services, or setting up an online account.2.3 We may use your personal information to respond to your enquiry, assess your eligibility, or contact you in relation to your enquiry, booking, payments, and/or other related matters.
2.4 If you browse or download information, forms, questionnaires or other documents from the Website, we will record your server address, domain name, the date and time of your visit and the information downloaded. This information is used for statistical and site development purposes only.
2.5 Your personal details are protected by our secure servers. Additional security such as encryption key will be used to protect sensitive information such as your credit card details when you supply such information through the Website.
2.6 We endeavour to take all reasonable steps to keep secure any information which we hold about you. Your information is stored in secure servers that are protected in secure facilities. However, we are not responsible for events arising from unauthorised access to your personal information.
2.7 We will not provide your personal information to third parties without your consent unless:
2.7.1 Such disclosure is permitted under the Privacy Act 1988 or otherwise required by law, or
2.7.2 samurAI BI has outsourced some internal functions to third parties, for example data warehousing companies, mail houses or contractors that carry out administrative functions on their behalf.
3 Links to other websites
3.1 The Website may contain links or references to other websites or organisations. The Website and its owners are not responsible for the privacy practices or content of the linked web sites and other pages hosted by the Website or its owners on behalf of external organisations, entities or individuals.
3.2 You are encouraged to read privacy and security policies of the external organisations, entities or individuals before they supply personal information to them. The Website and its owners should not be held liable for any damages or implications caused by you visiting any external links mentioned.
4 Cookies
4.1 A cookie is a piece of data sent from a website and stored in a user’s web browser. Cookies track, save and store information about you’ interactions and usage of a website.
4.2 The Website may collect cookies to understand how online services are used. You are advised to change their browsers’ preferences to reject all cookies before accessing the Website.
4.3 We use two types of cookies on the Website. These are session cookies and permanent cookies.
4.3.1 Session cookies are only used to let our site know that you are the same person wherever you go on our site during a session. Upon closing your browser the session cookie set by this website is destroyed and no personal information is maintained which might identify you should you visit our website at a later date. Session cookies are short-lived, are used only during a browsing session, and expire when you quit your browser.
4.3.2 To enable us to recognise each time your browser visits the Website it downloads permanent cookies onto your computer or device. Through the use of permanent cookies, we are able to recognise your browser each time it visits our site, and track which pages you visit while at the Website. 4.5 Other cookies may be stored to you’ devices by other third parties when the Website uses referral programs, external vendors or advertisements. Such cookies are used for business development, conversion and referral tracking and would normally expire after 30 days.
4.4 The Website, its owners and Google Analytics may also collect information regarding your computer or device’s IP address (collected and stored in an anonymised format); the screen size of your computer or device; type, operating system and browser information of your computer or device; the geographic location of your computer or device; referring domain and out link if applicable; search terms and pages visited (clickstream data); and date and time when the Website pages were accessed. You may find Google’s privacy policy here http://www.google.com/privacy.html.
5 Social Media networks or platforms
5.1 The Website and its owners may use social media networks or platforms to communicate with you. The Website and its owners may collect you’ personal information for the purpose of communicating with you on social media networks or platforms.
5.2 Communications through such social media networks or platforms are subject to terms and conditions, and privacy and security policies held with relevant social media network or platform. Personal information disclosed by you on these social media networks or platforms may be stored overseas. As such, if you would like to discuss sensitive personal details, you are strongly encouraged to contact samurAI BI directly through the Website, telephone or email.
6 Your right and entitlements
6.1 Right to access
6.1.1 You are entitled to ask whether we are processing your personal information and request access.
6.1.2 If you ask, we will confirm whether we are processing your personal information and, if necessary, provide you with a copy of that personal information.
6.2 Right to rectification
6.2.1 If you request, we will rectify any inaccurate and incomplete personal information held by us without undue delay.
6.2.2 We will communicate to you any rectification or completion of your personal information.
6.2.3 If we have shared your personal information with others and if you request, to the extent where it is lawful and possible, we will share with you whom we have shared your personal information with so you can contact them directly.
6.3 Right to erasure
6.3.1 You are entitled to request that we delete your personal information, subject to any legal or regulatory requirements to retain your personal information.
6.3.2 If we have shared your personal information with others and if you request, to the extent where it is lawful and possible, we will share with you whom we have shared your personal information with so you can contact them directly.
6.4 Right to restriction or processing
6.4.1 You are entitled to request that we cease or restrict processing your personal information. We will communicate with you and confirm if we are to take such action.
6.4.2 If we have shared your personal information with others and if you request, to the extent where it is lawful and possible, we will share with you whom we have shared your personal information with so you can contact them directly.
6.5 Right to data portability
You may be entitled, in certain circumstances, to obtain personal information you have shared with us in a structured, commonly used and machine readable format, and to reuse it elsewhere, or to ask us to transfer this to a third party of your choice.
6.6 Right to object
6.6.1 You may object to our processing of your personal information which is processed for the performance of a task carried out in the public interest, or where processing is necessary for the purpose of the legitimate interests pursued by us or a third party, in accordance with the GDPR.
6.6.2 If you object, we will stop processing your personal information if we are processing your personal information for direct marketing purposes, or relying on our own or a third party’s legitimate interests to process your personal information, except where we can demonstrate compelling legal grounds for the processing.
6.7 Right to withdraw consent
If we rely on your consent as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.
7 Privacy Policy Complaints and Enquiries
If you are concerned with our collection or processing of your personal information, you may complain to a Supervisory Authority.
If you have any queries or complaints about the GDPR Compliance Policy please contact us at:
Level 7, 91 Phillip Street, Parramatta NSW 2150, Australia.
Admin@samurAIBI.com.au
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